Course Name | Catering and Services |
Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
---|---|---|---|---|---|
HYHY 220 | Fall/Spring | 2 | 0 | 2 | 4 |
Prerequisites | None | |||||
Course Language | Turkish | |||||
Course Type | Elective | |||||
Course Level | Short Cycle | |||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | ||||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | It is a set of services being offered to passengers during the flight. Catering tray serviced to passengers go through many stages. These are stages of “Catering System” which is operating between airlines, catering firms and their suppliers. Course also includes lounge service in the airports. |
Learning Outcomes | The students who succeeded in this course;
|
Course Description | In this course, history of service and catering, service personnel, their qualifications and their personality characteristics, professional qualifications of the service staff are explained. |
Related Sustainable Development Goals | |
| Core Courses | |
Major Area Courses | ||
Supportive Courses | X | |
Media and Managment Skills Courses | ||
Transferable Skill Courses |
Week | Subjects | Required Materials |
1 | Introduction to catering and services | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
2 | Catering | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
3 | Service and service techniques | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
4 | International service terms | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
5 | Airports Passenger and Catering Service | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
6 | Flight Catering | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
7 | Midterm Exam | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
8 | Plane service techniques | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
9 | Plane service techniques | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
10 | Plane service techniques | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
11 | Plane service techniques | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
12 | Airport lounge service | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
13 | Airport lounge service | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
14 | Review of the semester | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
15 | Review of the semester | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
16 | Final Exam | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
Course Notes/Textbooks | Ziyafet ve İkram Yönetimi Nilgün Sevinç |
Suggested Readings/Materials |
Semester Activities | Number | Weigthing |
Participation | 16 | 10 |
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | 1 | 10 |
Presentation / Jury | 1 | 10 |
Project | ||
Seminar / Workshop | ||
Oral Exam | ||
Midterm | 1 | 30 |
Final Exam | 1 | 40 |
Total |
Weighting of Semester Activities on the Final Grade | 4 | 60 |
Weighting of End-of-Semester Activities on the Final Grade | 1 | 40 |
Total |
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Course Hours (Including exam week: 16 x total hours) | 16 | 2 | 32 |
Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
Study Hours Out of Class | 16 | 2 | 32 |
Field Work | |||
Quizzes / Studio Critiques | |||
Portfolio | |||
Homework / Assignments | 1 | 10 | |
Presentation / Jury | 1 | 10 | |
Project | |||
Seminar / Workshop | |||
Oral Exam | |||
Midterms | 1 | 10 | |
Final Exams | 1 | 15 | |
Total | 109 |
# | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services | X | ||||
2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron | X | ||||
3 | To have knowledge of the relationship between aviation and meteorology and reporting | X | ||||
4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety | X | ||||
5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel | X | ||||
6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations | X | ||||
7 | To have knowledge of packed programmes on ticketing | X | ||||
8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities | X | ||||
9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently | X | ||||
10 | To use a foreign language to track information related to the ground services and communicate with colleagues | X | ||||
11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest